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Check out this complaint from LodgeAComplaint.com

AT&T and their continuous transfers

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I have been fighting with AT&T for months now about credits that have been owed to me since May 07'. During this wait they cut off my internet service due to prolonged balance. I kept this balance because of the credits I was told would appear in 2 to 3 months on my bill. I paid the balance just to have my service reconnected and later investigate the issue. Read more »