AT&T U-Verse Technician Useless
This abuse is coming from the technician with U-verse that was scheduled between noon and 2:00 PM today to switch out our master U-verse box. It is now 3:20 PM and we still have not received a call or a technician show up to work on the U-verse box. I talked with Mike at U-verse, and he could not tell us who to contact to isssue this complaint. I am filing this complaint through this means as the Email contact did not give an option to Email..?? only a contact by phone number that I had already received no service. This is the second time this has happened with U-verse Technicians and I am tired of sitting around hours after the tech was supposed to show up to fix the problem. The problem was identified over the phone last night with a technician and he was the person who advised that the box needed to be changed out. I can't even imagine how you are going to keep customers if this kind of customer service is continued. I consider this an abuse by your company keeping me held "hostage" in my home until such time a technician decides to show up..
Comments
When I signed up for ATT U-Verse, i was told I would pay $90.00 a month for tv, internet and phone. Because I have an extra phone line, I'd pay extra per month for that. Every month since the install, my bills have been WRONG! Instead of putting everything on one bill, they continue to send me a U-Verse bill and a phone bill. EVERY MONTH THE PHONE BILL IS WRONG!!!!! I call every month and they say they fix it and again, it never is. The last excuse was, "Oh, the problem is we're having trouble removing the DSL charge from your phone bill - sorry!" WHAT A CROCK OF *%@#^&! If they don't get it correct today, I'm going to Cablevision in CT where I can at least get ONE bill and get what I agreed to!
We had a saleman come to our door as a representative of ATT U-Verse. This was the first week of May/2008. He showed us the bundles available which included up to 3 free receivers and free DVR, also a month free. We signed the forms, he called it in and a week later we received a welcome letter from ATT U-Verse, which included a paragraph that we will get free receivers. When we got our first bill this past week, it was for 2 months and over $350. They charged us for the "free receivers and first month". I called and spoke to a customer service person and she told me that the "free receivers and month free special" stopped in March and she couldn't take that off our bill. She came right out and told me that anything the salesman said they would not honor. I was furious and told her about the welcome letter, but she still wouldn't accept that even though it was from her company. She said her system would not allow her to change from charging us every month for the receivers to getting it free. I feel this is the typical bait and switch and will file a complaint with the Consumer Protection Agency in our state of Connecticut.
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