I have been fighting with AT&T for months now about credits that have been owed to me since May 07'. During this wait they cut off my internet service due to prolonged balance. I kept this balance because of the credits I was told would appear in 2 to 3 months on my bill. I paid the balance just to have my service reconnected and later investigate the issue.
I spent over 3 hours on the phone trying to resolve the problem. I had been transferred more than 10 times with no resolution. The last person I spoke to, Brett said that it was taken care of and my service would be restored that day. Guess what? Still no service the next day. I called back. A wonderful gal Tanicia , stayed on the line while her and I were rudely treated and transferred about 8 times for a total of 2 hours and 45 minutes. No one could seem to fix the problem. We were transferred to the same department that couldn't help us to begin with 4 or 5 times. If this is a company that can handle wireless, internet, phone and television why can't they make their systems communicate. Why are only half the notes able to be read? This company has lost all creditability with me. Very few no what they're doing. Out of the about 18 people I had spoken 2 only 2 knew what to do! That 's not very good odds. That many transfers is unbelievable!!