Dear Bruce:

I was a former Dobson Cellular (Cellular One) Customer, one who was with the company for several years. While with Dobson Cellular I recieved good customer service, had a good plan, good phone coverage, and was overall impressed and satisified with their services.

In Deceber of 2007 I was informed that Cellular One was merging with AT&T. I was sold or told by the AT&T salespeople that I had to swich to AT&T. They also informed me that I had to buy new phones, they told me that the free phones were cheap and that they did not work. I was also told that AT&T was a better company and had better coverage.

In early January I finally made the transition. I attempted to make my last payment to Dobson Cellular (Cellular One) that is to make sue that all bills were paid, and would have a clean break to move to AT&T.

The very night that I tried to convert to AT&T, it was very painful, as I had to wait three hours in order to disconnect my old phones and set up with the new ones. The manager at the time was present, her name was Shab. She was eating, talking on her cell phone and ignoring me and the salesperson (who was new) who was attempting to set up the new account for me.

Also present was another sales lady who did absolutley nothing.

After 3 hours of waiting - I went home with 4 phone, two old and two new.

From that time on I had little or no phone service - and the salespeople would not help me after that.

I have a photo business and did not have any calls for at least two weeks. Missed three events - it cost me around $1,500 in wages.

I tried numerous times to have the Dobson phones disconnected and only have AT&T Service.

Since that time I have been charged nearly $1000 for phone service that should be only around $300.

I was double charged, had my phone disconnected many times, have been misinformed and lied to.

Since that time I have filed a complaint with the Federal Trade Commission, several other govermental agencis and have contacted several attorneys.

I do not apprciate unethical behavior, being charged for bad service and locked into a contract.

There has been a lot of of pain and suffering.

I am a photojournalist and a journalist. I plan to contact our local paper, the internet, the Washington Post and the television stations.

You will know that I do not like bad service, being lied to, and pushed around. My family is suffering because you have taken our grocery money, have not been able to communicate, and have had lost wages.

I will sue for pain and suffering!

I have a big complaint about Qwest. I have paid them 600.00
for my phone. I talked to a rep the first of August and
found out i had charges that i wasn't aware of. So the rep
told me he took off $156.00 and the total i owed was $277.62.

I have just paid $313.00 for the month before and there was
nothing left over from that bill. So anyway i called them again as i received a $710.00 phone bill. They told me that
it takes 2 billing cycles and that i only got a $80.00 credit.
I already sent the modem and things back to Qwest. Well I paid the $277.00 just recently then they disconnected my internet service and then yesterday they shut off my phone.
I have always been a good customer of Qwest.

If i had trouble paying i always called them and made arrangements to pay. I have always let them know! THe service i received here in Colorado is YUCK!!!! They
don't care about the customers and I have never had any trouble with Qwest in Utah. I never received any shutoff
notice or anything they want another $55.00. I feel they
are bleeding me dry! Which they have because now i can't
afford service and they are the only carrier in Cortez, Colorado.

I have talked to several reps and they are no help!!!!
Please if anyone can help me with this I really appreciate it because this is crazy how much do they want out of me
i never had this kind of problem before and the funny thing
is i have no outstanding balance but i have paid everything
thus far and feel like i am really being ripped off here!