Since Comcast took over for Adelphia, our service in the Colorado Springs/Monument area has been horrible. Our "high speed" internet, digital cable and Vonage (VOIP) phone have suffered irreparably. No real corrective action has been taken and our bill is due to increase, due to Adelphia fees being lower than Comcast charges.

Comcast customer service is the most incompetent bunch of rude, impertinent and seemingly uneducated group of individuals that I have ever had the displeasure of speaking with--passing the buck continuously, keeping customers on hold for inordinate amounts of time only to then not resolve the issues. I have had no luck in actually speaking with a Comcast rep who cares to truly resolve my issues, neither technical nor billing. We are so sorry we decided to rely on this sub par company instead of going satellite dish and DSL!