Free Sundae Promotion A Joke
My son recieved a five dollar Baskin Robbins gift certificate through the reading program at his school. We frequent Baskin Robbins a couple of times per month on weekends. My son noticed a huge poster advertising a buy one get one free sundae promotion on Wednesday evenings. He decided he wanted to take his whole family out on a date for sundaes. He brought his gift certificate and seven dollars of his own money. We all ordered sundaes...my son and his brother both got peanut butter cup sundaes, my husband got a carmel sundae, and I ordered a banana split. When it came time to pay, the staff member said banana splits don't count in the promotion. So we needed to pay for three and only get one free. Beleive me when I say my husband argued the lack of clarity in the promotion as the large poster says "Any Sundae, Any Size" and banana splits are the last item mentioned under "Sundaes" on the menu. However, they still made us pay and offered us the owner's phone number while insisting the owner would be on vacation for 3 or 4 weeks. Now, honestly the $5.39 extra that we needed to pay is not going to break us finacially but that is not the point. We were treated badly and won't be returning. My son's family date plan was ruined by poor customer service.
Comments
To me its just common sense about the difference between a sundae and a split-not many people would be unclear on that one in my opinion.To be honest Im kind of surprised they let you use the coupon and get a free one plus Im also surprised you would order high dollar items when a little child with his savings is paying.I realize he was excited and wanted to pay but geez cut him a break and order a cheapy next time.
In my 60 years I have never considered a Bana Split and a Sundae the same thing.
Baskin Robbins in Oak Ridge has the MOST HORRIBLE SERVICE I ever experience. After expending about $20.00 in ice cream for me and my family they dinied to give me free cup of WATER for my son! CHEEEEEZ! :( I just expended $20.00 and they can't share with me a couple of WATER! COME ON! How idiots they must be to do that to regular customers, very unthoughtful.
Also, at Oak Ridge branch they NEVER SMILE or are courteious; You can tell by their long faces that they are very unhappy with their jobs and don't want to be there. I went by the drive throught the other and order half gallon of vainilla ice cream and the lady at the window instead of greating me properly as "Good morning, thank you for choosing Baskin Robbins, may I help you?" She said: "What can I get you?" They are CLUELESS about customer service and I they WORTHLESS and HELPLESS folks. I blame this on management, because if the store manager start firing them upon bad customer service complaints then maybe the people will start to put smiling faces and get a grip on customer services. I hate to go to a place where I spend money and people are bitchy with me or my family. I am thinking of never comming back and have friends and family advised of their HORRIBLE SERVICE they provide at OAK RIDGE BRANCH.
does anyone have the Corporate office number so I can make a complaint against one of their co-workers?
I just like the fact that the owner would be on vacation for 3 to 4 weeks. I never knew owning a Baskin Robbins gave you that kind of freedom.
This is for the lady who post: "Free Sundae Promotion A Joke." I can totally simpatize with you because I also have a horrible experience every time I go into Baskin Robbins, please read my complaint that is title: "HORRIBLE CUSTOMER SERVICE at Oak Ridge Branch." I don't know if these people get the idea that they ate and dress their children out of you and me and many other customers choosing them to have a good evening drinking an ice cream at their place, in other words, what I am trying to say is: They make they paid check because we visit Baskin Robbins and they don't even care to make us happy when we are there. I wonder if top management and reginal managers care at all because I expect to see a difference after my call complaining to the central office. Otherwise, I will kiss Baskin Robbins GOOD BYE and they will loose my business FOREVER!
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