Comcast tried to triple charge me
So, I love the fact that you can bundle your services, Cable, Internet and Phone. For those that live in Colorado, Comcast has a triple deal, signup for all three services and get each one for $33 a month. Well, I have been using Comcast for years now and I decided I would get a phone line added to my Cable and Internet. I called them up and asked to receive the new deal. The guy was happy to oblige. The following month I get a bill for almost $200! I was pisssed. I thought I was getting the $99 package, but they claim that since I was already a customer that I don't qualify for the deal. What is that? I don't qualify? I pay my bill every month and I am never late. Where is the love for the good customers? Things like that will make them lose customers. I suppose that is why they have an entire call center devoted to keeping customers, my cousin works in one. Needless to say, I called in and threatened to leave and they gave me the deal. But that isn't the point, all deals should be available to good customers!
Comments
Comcast has been good up to a month ago.
I added on demand,big mistake. I have received little service,always a communcation timeout or VOD out. The movies cost $3.99 or $4.99 each(hidden cost).
In my case ,first bill cost $53.00.
They have been out once and promise to be back out to fix weak signal.
I am thinking of digital, but, now I have second thoughts.
Check into it first and think is it worth it?
I have been a customer of Comcast for many years, In the last year we have had nothing but unstable services from Comcast, we have reported the outages respectively, On several occasions technicians have come to my house on several occasions, and every time the result is the same.
Unfortunately, your product and services do not allow me to perform why work efficiently from home, nor my family to enjoy the benefits of the On Demand Video, the availability of the services are unreliable and have not performed well and the service are inadequate due to the fact that the internet comes and goes and VOD is rarely available. I am very disappointed with the lack of service and the quality of customer service, I continue to get billed the full amount regardless if the services have been available or not
I have been told by customer service representatives and field technicians that Comcast is aware of the issues and that they are working on it, also that the issues are area wide and not only in my hose, my neighbors are also been affected.
To alleviate the problem, I would appreciate if you would issue a credit for the inconveniences that this represents, unfortunately I can not cancel services with your company, since I was one of the members of my HOA and voted to have Comcast Community wide for a couple of years, we are in a binding contract obligated to continue on it, for several months to come and left with very limited options.
I look forward to your reply and a resolution to my problems, and will wait until September 7th 2007 before seeking help from a consumer protection agency; the Better Business Bureau and or the Federal Communications Commission
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