I totally agree..I didnt have atnt even a month..never once could even get on the internet..i called an called for help and all they did was transfer me from person to person cause know one knew how to help me.the manager told me to loose my attitude and hung up on me..I am beyond pissed..finally got it canceled then i was told dont worry about paying for any services since i never really had any.they said send back you modems and we will be squared away.got charged 30 bucks.called back got it taken off then two months later they $111.00 out of my account..its freaking bull crap..im so mad!!!!!