I won't argue for at&t, but I think it's more accurate to say ALL cell phone companies have poor customer service. I've been through at least 4 providers, and stayed long enough to realize how much they each sucked. I no longer fool myself into believing switching carriers will magically make people start to enjoy dealing with customers, or answer my call any sooner. Instead, I chose based on the quality of calls, the billing method, and more recently, availability of the iphone. The first two factors had me with Cingular already, which worked out pretty well when Apple picked them to roll out iphones. If you're angry, go to this page: http://rrich76.googlepages.com/home to cheer you up