Pathetic Customer Service
My experience was not nearly as bad as the others on this site, but I am writing this because when I wrote to United they blew me off with a pathetic, sorry excuse of an email.
The simple story is, I am a premier flier with them. One of the flight attendants was a complete jerk to me for no reason. When I tried to talk with someone after the flight, it was like the cops blue code of silence. They were not going to give me the persons name, they said they couldn't find the complaint cards etc. No one was going to help me.
So, I go online, and let United know about my experience. What do I get in return. A semi-form email that says:
Thank you for contacting us regarding your recent experience onboard flight 311 from San Francisco on May 8. We appreciate the opportunity to respond.
I can understand how an experience like the one you described can be stressful and cause concern. We expect our employees to display a level of true professionalism and to be sensitive to customers' feelings at all times. But you report that one of our flight attendants on your flight let you down, which resulted in your disappointment with our service. Please be assured that I have forwarded your report to our manager responsible for flight attendants to recognize the flight attendant and to provide feedback directly to the employee.
We are committed to meeting your expectations as a Premier member of our Mileage Plus Program, and look forward to the continued privilege of serving you.
Regards,
Errol Kishor
United Airlines Customer Relations
Notice something? It is clearly a form letter with the exception of my flight number. But, notice it is also missing something else. NO FRICKIN APOLOGY!!!!! Can you believe it? I go through all of that and they can't even say sorry.
United, not a good way to take care of your elite customers. I'm pissed!
