I have been a customer of Comcast for many years, In the last year we have had nothing but unstable services from Comcast, we have reported the outages respectively, On several occasions technicians have come to my house on several occasions, and every time the result is the same.
Unfortunately, your product and services do not allow me to perform why work efficiently from home, nor my family to enjoy the benefits of the On Demand Video, the availability of the services are unreliable and have not performed well and the service are inadequate due to the fact that the internet comes and goes and VOD is rarely available. I am very disappointed with the lack of service and the quality of customer service, I continue to get billed the full amount regardless if the services have been available or not
I have been told by customer service representatives and field technicians that Comcast is aware of the issues and that they are working on it, also that the issues are area wide and not only in my hose, my neighbors are also been affected.
To alleviate the problem, I would appreciate if you would issue a credit for the inconveniences that this represents, unfortunately I can not cancel services with your company, since I was one of the members of my HOA and voted to have Comcast Community wide for a couple of years, we are in a binding contract obligated to continue on it, for several months to come and left with very limited options.
I look forward to your reply and a resolution to my problems, and will wait until September 7th 2007 before seeking help from a consumer protection agency; the Better Business Bureau and or the Federal Communications Commission