This is for the lady who post: "Free Sundae Promotion A Joke." I can totally simpatize with you because I also have a horrible experience every time I go into Baskin Robbins, please read my complaint that is title: "HORRIBLE CUSTOMER SERVICE at Oak Ridge Branch." I don't know if these people get the idea that they ate and dress their children out of you and me and many other customers choosing them to have a good evening drinking an ice cream at their place, in other words, what I am trying to say is: They make they paid check because we visit Baskin Robbins and they don't even care to make us happy when we are there. I wonder if top management and reginal managers care at all because I expect to see a difference after my call complaining to the central office. Otherwise, I will kiss Baskin Robbins GOOD BYE and they will loose my business FOREVER!