Baskin Robbins in Oak Ridge has the MOST HORRIBLE SERVICE I ever experience. After expending about $20.00 in ice cream for me and my family they dinied to give me free cup of WATER for my son! CHEEEEEZ! :( I just expended $20.00 and they can't share with me a couple of WATER! COME ON! How idiots they must be to do that to regular customers, very unthoughtful.

Also, at Oak Ridge branch they NEVER SMILE or are courteious; You can tell by their long faces that they are very unhappy with their jobs and don't want to be there. I went by the drive throught the other and order half gallon of vainilla ice cream and the lady at the window instead of greating me properly as "Good morning, thank you for choosing Baskin Robbins, may I help you?" She said: "What can I get you?" They are CLUELESS about customer service and I they WORTHLESS and HELPLESS folks. I blame this on management, because if the store manager start firing them upon bad customer service complaints then maybe the people will start to put smiling faces and get a grip on customer services. I hate to go to a place where I spend money and people are bitchy with me or my family. I am thinking of never comming back and have friends and family advised of their HORRIBLE SERVICE they provide at OAK RIDGE BRANCH.